DVAH'S 

   

 

CUSTOMER SERVICES

Home


Table of Contents

  1. Contact Us
  2. Terms of Use
  3. About The Products
  4. Ordering
  5. Shipping
  6. Payment Options
  7. Returns and Exchanges
  8. Privacy & Security
  9. Help for preventing fraud

 


Contact Us

 

DVAH'S strives to offer a superior customer experience and we welcome your feedback.

Please feel free to email us at customerservices@Dvahs.com

if you have any questions or comments about DVAHS products.
 

 

                  

 

Back to Top

Terms of Use

TERMS OF USE

Welcome to the Dvah's Web Site ("Site"). Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by those terms (the "Agreement").



GENERAL
We may from time to time change the terms that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our Site from time to time.

 

USE RESTRICTIONS
You understand and accept that all information, data, text, software, music, sound, photographs, graphics, audio, video, message or other material appearing on this Site (collectively, "Content") are owned by DVAH'S or its licensors. You are expressly prohibited from using any Content without the express written consent of DVAH'S or its licensors. Except as otherwise stated herein, none of the material may be reproduced, distributed, republished, downloaded, displayed, posted, transmitted, or copied in any form or by any means, without the prior written permission of DVAH'S, and/or the appropriate licensor. Permission is hereby granted to display, copy, distribute, and download the materials on this Site solely for personal, non-commercial use provided that you make no modifications to the materials and that all copyright and other proprietary notices contained in the materials are retained. You may not, without DVAH's express written permission, "mirror" any material contained on this Site or any other server. Any permission granted herein terminates automatically without further notice if you breach any of the above terms. Upon such termination, you agree to immediately destroy any downloaded and/or printed materials. Any unauthorized use of any material contained on this Site may violate domestic and/or international copyright laws, the laws of privacy and publicity, and communications regulations and statutes

 

TRADEMARKS
"DVAH'S" is a trademark, service mark, and/or trade name of DVAH'S. The name, logos the stylized D-VAH'S,DVAH'S,DVAHS and all of Dvah's other  marks whether registered or unregistered are trademarks services of Dvah's in the United States and other countries. All of DVAH'S trade marks and trade dress may not be used in connection with any product or service that is not Dvah's in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Dvah's and all its trademarks/trade dress.  All other trademarks, service marks, and trade names contained in the Site are the properties of the respective owners. DVAH'S disclaims any proprietary interest in trademarks, service marks and trade names other than its own. No use of these marks may be made without the prior written authorization of DVAH'S, except as necessary to accurately identify the products or services of DVAH'S.

 

USER COMMENTS, FEEDBACK, POSTCARDS, AND OTHER SUBMISSIONS

All comments, feedback, postcards, submissions, ideas, and other submissions disclosed, submitted or offered to DVAH'S on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, "Comments") shall be and remain DVAH'S property. Such disclosure, submission or offer of any Comments shall constitute an assignment to DVAH'S  of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, DVAH'S will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. DVAH'S is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.

You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right (s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.

You agree that DVAH'S may use and/or disclose information about your demographics and use of the Site in any manner that does not reveal your identity. By participating in Site sweepstakes, contests, promotions, and/or requesting promotional information or product updates, you agree that DVAH'S may use your information for marketing and promotional purposes.
 

DVAH'S COMMUNICATIONS TO YOU
You agree that DVAH'S  may send electronic mail to you for the purpose of advising you of changes or additions to this Site, about any of DVAH'S products or services, or for such other purpose (s) as DVAH'S deems appropriate.

 

CONTENTS/PROMOTIONS
Any contests or promotions described or posted on this Site shall be governed by the rules regulating such event.


LINKS TO OTHER WEB SITES AND SERVICES
To the extent that this Site contains links to outside services and resources, the availability and content of which DVAH'S does not control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource.

 

DISCLAIMER
THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT DVAH'S SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.

 

INACCURACY DISCLAIMER
From time to time there may be information on WWW.DVAHS.COM  that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). If you are not completely satisfied with your WWW.DVAHS.COM  purchase. Please see our Return Policy for details.

 

INDEMNIFICATION
You agree to defend, indemnify and hold DVAH'S harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

 

TERMINATION
This Agreement is effective unless and until terminated by either you or DVAH'S. You may terminate this Agreement at any time. DVAH'S also may terminate this Agreement at any time and may do so immediately without notice, and accordingly, deny you access to the Site, if in DVAH'S sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or DVAH'S, you must promptly destroy all materials, downloaded or otherwise, obtained from this Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.

 

IMPORTANT NOTICES TO WEBMASTERS

Regarding the use of trademarked names in meta tags and/or hidden text, we have a no-tolerance policy. The use of trademarked names in meta tag keywords is trademark infringement, and the use of trademarked terms in page text, meta tags, and/or hidden text for purposes of gaining higher rankings from search engines is unfair competition. Linking to any Dvahs web page is prohibited absent express written permission from Dvahs. Framing the Dvahs Website with links, advertisements and/or other information not originating from the Dvahs website is expressly prohibited.

 


 

About The Products

Product Information:

All Dvah's products are available online and cut to order. The prices displayed at the Site are quoted in U.S. Dollars and valid and effective only in the United States. Each item is considered to be a unique, handmade product. Therefore color and texture of the materials used may differ from one another. Color displayed on screen is merely representational and may differ slightly from the actual product.  Dvahs does not warrant against normal wear and tear, or damage due to accident or misuse.   

 

 

Back orders/ Out of Stock Items:

Occasionally, high demand causes us to run out of certain items. If we do not have an item that you've ordered in stock, we will alert you in your Shipping Notification  Email. Charges for out-of-stock items will be credited back  to your credit card. Unfortunately, we are unable to accept back-orders at this time. We do try our best to carry  the product again. Occasionally, we re-stock it.  Once it is re-stocked we will let you know it is in stock.

 

Colors:

We have made every effort to display, as accurately as possible, the colors of our products in our Site. However, since the actual color you see will depend on your monitor, we  cannot guarantee that your monitor's display of any color will be accurate.

 

Size Chart:

coming soon.

Back to Top

Ordering

 

Mail Order:

We will only process mail orders with United States Postal Service Money Orders. No Exceptions.

Once your payment have cleared with the bank, your order will be shipped.

We will no longer ship any orders via COD based on a few bad apples ruining it for the whole bunch.

 All orders are too be paid in full before shipment.
Sales tax applies to all orders that are delivered in the state of Maryland or if the buyer is a resident of Maryland

 

 

If your sending payment by money order please mail to:

                                                                      DVAH'S

                                                                      P.O. BOX 778

                                                                      ABERDEEN, MARYLAND 21001

 

Please make sure you have the correct items listed on your order form. We will not be responsible for incorrect orders or items you listed wrong. Please be advised if you do not send in the correct payment, your order will be denied and your payment returned less any postal fees it cost us to return your money. All monies will be returned Priority Mail with signature confirmation less any fees. No exceptions.

 

 

 

International Order: ( SORRY AT THIS TIME WE'RE NOT ACCEPTING INTERNATIONAL ORDERS)

   

 

Back to Top

Shipping

 

 

We ship to all 50 states addresses.

 

Shipping Rates:

Standard Delivery:

ALL PACKAGES ARE MAILED USING U.S.P.S. Priority ONLY.

Orders  usually arrives within 3 business days (for in-stock items).

Longer for custom items. (2-3weeks).

 

 

Shipping to a Different Address:

Sorry, we do not ship to a different address than that of your credit card billing address or money order.

 

Tracking Package:

For United States domestic orders, please check your email for your shipping carrier and tracking number to find the location of your package. 

Please allow up to 72 hours after you have received your email with your tracking number for the shipment to be processed.

Back to Top

Payment Options

Payment Options We Accept

Money Orders----MAIL IN ( UNITED STATES POSTAL MONEY ORDERS)

 

Sales Taxes

Sales tax applies to all orders that are delivered in the state of Maryland or if the buyer is a resident of Maryland.

 Dvah's charges Maryland state, local and county taxes on online transactions, as required by applicable laws.

The actual sales taxes is calculated in your order. Maryland sales taxes as of January 2008 is 0.06%

 

When will my credit card be charged:

We're currently not accepting credit cards at this time.

 

 

What if my credit card is denied:

You will receive an error message immediately if there is a problem with processing your credit card.

You'll have the opportunity to enter a new card number if this happens.

 

 

 

We do not except payment with paypal due to they're not a bank.

Which leaves you unprotected by Federal Banking Regulations when you use paypal.

Since PayPal is NOT a bank, they do not need to follow federal banking regulations.

These regulations are designed to help the "Average Joe" avoid issues like having their bank account frozen for weeks or months with no explanation.

 

Back to Top


 

Return and Exchanges

Online Purchases  & Return Policy:

 All sales are final.

At DVAH'S, we offer only the best  and the highest quality goods. To that end, we do quality checks before an item leaves our atelier/studio.

All orders are inspected and packed by hand.

All customer order invoices are checked to make sure you'll receive the right merchandise that you ordered before being packaged.

All merchandise is checked and inspected for damages before being shipped out.

All packages/boxes  are inspected after they are packaged/boxed for shipment.

No order invoices, items or packages leave Dvah's without our 100% inspection for your satisfaction.

NO EXCHANGES, NO RETURNS, NO REFUNDS.

 

Back to Top

Privacy & Security

Privacy Policy:

Dvah's is committed to respecting the privacy rights of online visitors to our Site. Dvah's also recognizes the importance of protecting information collected about you. While visiting the Dvah's site, we may ask you to register and/or provide information that personally identifies you, including but not limited to any name, address, telephone number, email address, birth date, credit card or payment information that you may disclose to Dvah's for purposes of interacting with our site, including, for example, when you ask for information, enter a contest, order our products, or download material ("Personal Information"). If you choose to provide Dvah's with your Personal Information, it will permit us to make your use of our site and services more enjoyable. Dvah's uses personal information for ordering purposes only. Dvah's do not sell  or trade customer's personal information to third parties. However, Dvah's reserves the right to make exceptions, such as when we believe that an emergency, illegal activity or some other reasonable basis exists for notifying or providing such information to the appropriate authorities.

 

Security Policy:

Shopping on WWW.DVAHS.COM  is safe because we use highly advanced technology to ensure that your information remains secure. We protect your online order and personal information  BY CURRENTLY NOT USING ANY ONLINE PAYMENT FORM. WE CURRENTLY RELY ON THE OLD MAIL MAN METHOD, GOING POSTAL AND YOU CAN NEVER GO WRONG IN OUR BOOK.

 

 

Help for preventing Fraud

&

Phishing/Malicious Software

Protecting your information when using the internet should include consideration of safeguards you put on your computer and use when online. To help you better protect your information, we want to clarify some of our practices and raise your awareness of some current scams that might affect you or your computer.

"Phishing" or "Spoofing" refers to emails that appear to be from a legitimate company (often including the logo of that company) and request personal information such as credit card and bank account numbers or passwords. In reality, these emails are from an unauthorized and phony source.

So there will never be any confusion:

Dvahs.com DOES NOT email you to verify your credit card number

You should only submit credit card information to us when completing an order
at our check-out page at Dvahs.com
.

If you receive an email that appears to come from Dvah's that asks
you to provide your credit card information or your password to Your Account, it
would NOT be from us. You should NOT provide your credit card or password.

If you receive an email that requests credit card or other personal information in
exchange for a Dvah's gift card, it is NOT from us.

You could help us fight fraudulent email requests that make reference to Dvah's by forwarding them (without altering the subject line) to us at Customerservices@Dvahs.com.

To learn more about Phishing go to
http://www.ftc.gov/bcp/conline/pubs/alerts/phishregsalrt.htm.

 

When you visit sites on the Internet or open attachments in emails,
there is the risk that malicious software may be downloaded onto your
computer without your knowledge. When crooks download this malicious code to send you to a bogus web site, it may be referred to as "pharming". Dvah's.com DOES NOT download software on your computer.

Some of this malicious software has the ability to:
Redirect your computer to web sites without any action by you
Recognize when you are at a "Checkout" page of a site and either redirect
your information to another web site that is not ours or open another website
on your computer
Open pop-up ads or new windows that make gift card offers or request credit
card numbers and other personal information We DO NOT ask for credit card
information in pop-up ads
.


To learn more about malicious software go to  http://www.ftc.gov/bcp/conline/pubs/alerts/spywarealrt.htm.

Please note, the information we are providing and the links to the
Federal Trade Commission are furnished only for your convenience

Back to Top

Copyright © 2000-2010 DVAH'S. All rights reserved.
Revised: 03/30/09.